Mallory is a product designer at Microsoft.

She's currently a 0-to-1 design leader shipping agentic experiences at the frontier of data security.

Select work FROM MICROSOFT SECURITY

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Alert Triage Agent/
Helping analysts respond faster to what matters most.

Data security analysts face hundreds of alerts a day. Alert fatigue and fragmented workflows make responding to real threats in real time nearly impossible.

I designed Alert Triage Agent to analyze, validate, and aggregate risk factors, leaving the analyst to do what they do best: Respond with human judgement.

Scope: end-to-end product design, ai pattern design, generative user research

What do you do when customers don't want AI-first, even when AI works?

We shipped a queue triaged entirely by an agent that outperformed existing methods, but customers weren't adopting it at the rate we expected. I rebuilt the experience around clearer entry points, a faster deployment flow, and a queue that let the agent work alongside existing risk signals.

This resulted in raising deployment completion from 23% to 44% and entry-point exposure 2.5x WoW.

Contact me for the full case study.

Check out the announcement

Purview Agents/ Scaling agentic workflows to more data security jobs.

Purview's first agent solved the reactive problem of alert fatigue, but customers were moving toward posture management, wanting agents that could prevent incidents before they happened.

I led a cross-disciplinary team scaling agents to five more agentic capabilities across Purview, guided by a Jobs-To-Be-Done framework I developed to decide which capabilities deserved to be an agent.

SCOPE: CREATIVE DIRECTION, FRAMEWORK DESIGN, ENVISIONING, DESIGN SYSTEM COHERENCE, JUNIOR DESIGNER MENTORSHIP

Is an agent a single task, a whole workflow, or something entirely new?

Five capabilities went live across two agents: secret remediation and activity narratives for Alert Triage Agent, and data discovery, SharePoint oversharing analysis, and credential search for the new Posture Agent.

It resulted in reduced deployment friction and gave marketing one coherent story to tell.

Contact me for the full case study.

Check out the announcement

Agentic Data Security/
Bridging natural language queries with agentic workflows.

Thousands of activity logs and data assets are generated across a tenant every day. It's a data security professional's job to make sense of all of it and protect what matters without slowing anyone down.

I prototyped five workflows that turn a natural-language query into an agent-driven security outcome, giving customers a trustworthy way into an entirely new kind of experience.

SCOPE: STRATEGY, SCENARIO DEVELOPMENT, PROTOTYPING

How do you get customers to try a new way of working after you've lost their trust?

Telemetry showed customers whose first AI experience was a bad chat interaction never tried another AI feature, so I designed toward a baseline chat good enough to rebuild that trust, entry points that met customers somewhere familiar, and a way to make one query feel like immediate progress, making the new agentic experience feel like continuing something already in motion.

This is currently in development, building on a chat foundation already proven successful in Intune.

Contact me for the full case study.

Select work FROM FICTIVE KIN
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Keller Williams / Using AI to personalize the online home-finding experience.

Real estate websites haven't changed in 15 years. I reimagined what browsing listings could look like in the future, putting Keller Williams ahead of the competition, and making finding your dream home faster and easier.

role: UX Design

My vision utilizes interactive modules to collect data and teach the AI what a home buyer's preferences are at a highly specific level, so that it can then predict which listings the home buyer may want to see.

What if we brought listings to a home buyer, so that they never had to search for anything?

See the full case study →
Amazon Alexa / Creating the perfect companion for users on-the-go.

Amazon hired us to take Alexa where she had never been before: outside.

I led our team through user interviews, surveys, and brainstorming sessions that helped us create voice experiences that shaped Amazon's vision for the future of Alexa.

role: USER RESEARCH, UX Design, VUI Design, UI Design

Introducing Alexa to the outside world presents endless use cases, but also comes with many obstacles, like lowered attention span, and the social awkwardness of speaking to a voice assistant in public.

Our use cases addressed these obstacles while providing value through contextual awareness and personalization.

How can we take Alexa from being something that lives in your home, to something you can't live without?

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Lager / Designing a way for engineers to debug hardware through the Cloud.

Lager is a wireless dongle that modernizes hardware diagnostics by allowing hardware engineers to communicate with their devices through the Cloud and run debugging tests in realistic environments.

Working directly with a team of engineers, I used sitemaps, wireframes, and user flows to design an in-browser command line experience.

role: UX Design, Information architecture

Can we create an all-in-one experience where hardware engineers can gather, analyze, and store their diagnostic data?

I delivered an annotated set of wireframes to engineers, who used them in the build process, and to the branding and UI team, who used them to design a beautiful interface reminiscent of other code editing software used by engineers.

As of March 2020, Lager has passionate beta testers at Peloton and has raised $1.5 million in funding.

Check it out at lagerdata.com.

See the full case study →